Frequently Asked Questions
Everything you need to know about shopping with Plum Bottom Gallery.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days to arrive.
What is your return policy?
We offer a 30-day return window for most items in their original, unused condition. Please note that certain handcrafted or custom pieces may be final sale.
Are the items sold at Plum Bottom Gallery authentic?
Yes, we pride ourselves on sourcing high-quality, authentic products. Many of our items are handcrafted by independent artists and reputable designers.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. We are looking to expand our shipping capabilities to more international destinations soon.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.